Warranty Policy

WARRANTY POLICY

ALOGIC warrants that our products will be free from defects in materials and workmanship.  If you feel your ALOGIC product is faulty and requires replacement, please contact us filling out the Support Request Form.  Once we have verified your issue, you will receive a case number before proceeding further.

You will be asked to provide the following during this process:

  • Your contact details
  • The part number (also known as item code) of your ALOGIC product
  • A detailed description of the problem and images to support your claim
  • If you have spoken to us before, your case number

If it is determined that your item is faulty, you may proceed as per below depending on original place of purchase for the product.

FOR PRODUCT PURCHASED FROM A RETAILER/RESELLER

  • ALOGIC cannot not process replacements or refunds directly to the customer for products purchased from a retailer/reseller. Please contact the retailer/reseller you bought the product from for a replacement or refund if the product is faulty.
  • Items purchased at authorised retailer/reseller need to be returned to their original place of purchase.
  • Should the retailer/reseller no longer exist or be unreachable, or should the product be out of stock, please contact us by filling out the Support Request Form.
  • ALOGIC can still assist you with any technical help and support regarding your ALOGIC product and you can contact us directly by the below means:

(1)    Self Help knowledge base: A knowledge base of user guides, FAQs, and how-to videos

(2)    Find Us on Social Media: Facebook, Instagram, Twitter

(3)    Please contact us by filling out the Support Request Form


FOR PRODUCT PURCHASED FROM ALOGIC.CO

  • To initiate a return for a faulty product, please fill out the Support Request Form at the link: https://www.alogic.co/support-request-form and a member of our Support Team will get in touch to process your request further. Please allow for up to 48 hrs after submitting the form for us to process and reply to your request.
  • If you have not heard from us in 48 hrs after submitting the form, please contact us at support@alogic.co.
  • If your return request has been authorised, we will issue you a Return Authorisation Document. Please return the product as per the instruction in the email sent to you enclosed with the Return Authorisation Document.
  • You are responsible for payment of return postage.
  • Once your return is received and assessed, we will notify you the outcome of the assessment by email.
  • You are entitled to have the goods repaired or replaced once your request has been assessed and approved.


RETURNS POLICY:

 FOR PRODUCTS PURCHASED FROM RETAILERS/RESELLERS

  • ALOGIC does not accept returns or offer refunds on products bought from retailers/resellers.
  • If the product is under warranty and the original receipt is available, you may be able to return your ALOGIC Product to the retailer/reseller where it was purchased as per their returns policy.

 

FOR PRODUCTS PURCHASED FROM ALOGIC.CO

  • ALOGIC cannot refund or exchange goods for change of mind or errors you made in your order. We may however, at our sole discretion, allow a return for store credit.
  • ALOGIC will only accept returns within 14 days of an item being purchased at alogic.co.
  • To be eligible for a credit the item must be unused and unopened in the original packaging
  • Item must not be damaged in any way.
  • We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. Any products returned without proper sealed packaging will be rejected under change of mind.
  • To initiate a return, please fill out the Support Request Form at the link: https://www.alogic.co/support-request-form and a member of our Support Team will get in touch to process your request further. Please allow for up to 48 hrs after submitting the form for us to process and reply to your request.
  • If you have not heard from us in 48 hrs after submitting the form, please contact us at support@alogic.co.
  • If your return request has been authorised, we will issue you a Return Authorisation Document. Please return the product as per the instruction in the email sent to you enclosed with the Return Authorisation Document.
  • You are responsible for payment of return postage.
  • Once your return is received and assessed, we will notify you the outcome of the assessment by email.
  • If your return is approved, your refund will be processed, and a credit will be applied to your account.
  • ALOGIC does not offer exchanges on any items.
  • Returns cannot be processed for sale items unless defective.
  • ALOGIC will only replace items which are defective and will only exchange items for the same product if available or a compatible product in stock as per our Warranty Policy.

 

If you need any further assistance please feel free to contact us on support@alogic.co