Product Code: UCDHP1 - ALOGIC USB-C Dual Display Docking Station with Power Delivery
Q. Will I need to install any drivers to use this dock?
A. No, you will not need to install any drivers to use this dock.
Q. Are all USB-C ports the same?
A. No not all USB-C ports are the same. Some can support video, data and power where others can only support data.
Q. How can I tell what my USB-C port will support?
A. Most USB-C ports should have a symbol next to it to help identify what function they are able to perform. Please see below for the symbols to help identity what function the USB-C port will perform. If you are still unsure what your USB-C port can support, please contact the manufacturer of your laptop.
Q. Will my laptop support a monitor being plugged into the dock?
A. If the USB-C port on your laptop supports DP-Alt mode or is a Thunderbolt 3 port, then yes you can connect a monitor to the dock.
Q. What is DP-ALT mode?
A. DP-ALT mode allows video and data to go over a single USB-C cable. Not all USB-C ports can support DP-ALT mode.
Q. Can I plug my 4k screen into this dock?
A. Yes, this dock can support a resolution of up to 3840 x 2160 at 30Hz. Make sure you have a HDMI cable that supports the correct resolution
Q. Can I plug two monitors into this dock?
A. If you are running Windows 10 you can connect multiple monitors to this dock. Macs are only able to connect one monitor.
Q. Why on a Windows laptop you can connect two monitors but on a Mac, I can only connect one?
A. Macs only support SST (single stream transport) where Window Laptops can support MST (multi steam transport).
Q. Can I charge my laptop through this dock when it is plugged into my laptop?
A. Yes, this dock allows for power pass through when an external USB-C power adapter is plugged into the dock.
Q. My laptop allows for charging through the USB-C port, but it won’t charge with this dock.
A. Some manufacturers don’t allow 3rd party chargers or accessories to work. Please check with your manufacturer that your laptop will support 3rd party accessories.
Q. Will the USB-A ports on my laptop work with this dock if I use a USB-A to USB-C adapter?
A. USB-A supports data transfer only. Depending on the USB-C port it can support video, data and power. If you use an adapter you won’t be able to charge or connect a monitor.
Q. Will this dock work without a power cable plugged in?
A. No, this dock will not work without a power supply connected
Q. Will this work with my smart phone?
A. Yes, this dock will work with some compatible smart phones. Please confirm with the manufacturer that the phone supports DP-ALT mode and power pass through. Please note that this product hasn’t been tested with smart phones.
Q. Why do I have problems with my Wi-Fi or Bluetooth devices when USB 3 devices are attached to my computer?
A. Some devices can generate the same radio frequency that Wi-Fi and Bluetooth devices use (2.4GHz band). Try moving the dock away from your laptop. Also try switching your Wi-Fi band to 5Ghz instead. Please see the following link for Intel’s statement on the issue https://www.intel.com.au/content/www/au/en/io/universal-serial-bus/usb3-frequency-interference-paper.html