Product Code VPLUCGE3ACH - ALOGIC USB-C MultiPort Adapter with Gigabit Ethernet/ 3 x USB 3.0/USB-C -
Q. Will I need to install any drivers to use this adapter?
A. No, you will not need to install any drivers to use this adapter.
Q. Are all USB-C ports the same?
A. No not all USB-C ports are the same. Some can support video, data and power where others can only support data.
Q. How can I tell what my USB-C port will support?
A. Most USB-C ports should have a symbol next to it to help identify what function they are able to perform. Please see below for the symbols to help identity what function the USB-C port will perform. If you are still unsure what your USB-C port can support, please contact the manufacturer of your laptop.
Q. Can I charge my laptop through this adapter when it is plugged into my laptop?
A. Yes, this adapter allows for power pass through when an external USB-C power adapter is plugged into the multiport adapter.
Q. My laptop allows for charging through the USB-C port, but it won’t charge with this adapter.
A. Some manufacturers don’t allow 3rd party chargers or accessories to work. Please check with your manufacturer that your laptop will support 3rd party accessories.
Q. Will the USB-A ports on my laptop work with this adapter if I use a USB-A to USB-C adapter?
A. USB-A supports data transfer only. So, you won’t be able to charge your laptop using the adapter if you use a USB-A to USB-C adapter
Q. Will this adapter work without a power cable plugged in?
A. Yes, this adapter will work without a power supply connected
Q. Will this work with my smart phone?
A. Yes, this adapter will work with some compatible smart phones. Please note that this product hasn’t been tested with smart phones.
Q. Why do I problems with my Wi-Fi or Bluetooth devices when USB 3 devices are attached to my computer?
A. Some devices can generate the same radio frequency that Wi-Fi and Bluetooth devices use (2.4GHz band). Try moving the adapter away from your laptop. Also try switching your Wi-Fi band to 5Ghz instead. Please see the following link for Intel’s statement on the issue https://www.intel.com.au/content/www/au/en/io/universal-serial-bus/usb3-frequency-interference-paper.html