Product Code: TB3D2D24K-H - ALOGIC ThunderBolt 3 Dual Display Docking Station 4K & Power Delivery - Product Code: TB3D2D24K-H

Q. Will I need to install any drivers to use this dock?
A. No, you will not need to install any drivers to use this dock.

Q. Are all USB-C ports the same?
A. No not all USB-C ports are the same. Some can support video, data and power where others can only support data.

Q. How can I tell if my USB-C port will support this dock?
A. Most USB-C ports should have a symbol next to it to help identify what function they are able to perform. This is a Thunderbolt 3 dock. Using the chart below the USB-C port will have the Thunderbolt 3 symbol next to it if it is compatible with this dock.  If you are still unsure what your USB-C port can support, please contact the manufacturer of your laptop.

Q. Will my laptop support a monitor being plugged into the dock?
A. Yes, if you are using a Thunderbolt 3 port. 

Q. What is Thunderbolt 3?
A. Thunderbolt 3 was created by Intel in cooperation with Apple. Thunderbolt combines PCI Express and DisplayPort into a single connection.  Thunderbolt 3 has a super-fast data rate of 40 Gbit/S. Thunderbolt 3 uses a USB-C connection and supports power delivery and video.

Q. Can I plug my 4k screen into this dock?
A. Yes, this dock can support a resolution of up to 3840 x 2160 at 60Hz. Make sure you have a HDMI or a Displayport cable that supports the that resolution

Q. Can I plug two monitors into this dock?
A.If you are using the correct Thunderbolt 3 port, then yes you can connect two monitors to this dock.

Q. Can I charge my laptop through this dock when it is plugged into my laptop?
A.Yes, this dock allows for power pass through. 

Q. My laptop allows for charging through the USB-C port, but it won’t charge with this dock.
A. Some manufacturers don’t allow 3rd party chargers or accessories to work. Please check with your manufacturer that your laptop will support 3rd party accessories.

Q. Will the USB-A ports on my laptop work with this dock if I use a USB-A to USB-C adapter?
A. No, this dock will not work with a USB-A to USB-C adapter.

Q. Will this dock work without a power cable plugged in?
A. No, this dock will not work without a power supply connected

Q. Will this work with my smart phone?
A. No, this dock will not work with a smart phone.

Q. Why do I have problems with my Wi-Fi or Bluetooth devices when USB 3 devices are attached to my computer?
A. Some devices can generate the same radio frequency that Wi-Fi and Bluetooth devices use (2.4GHz band). Try moving the dock away from your laptop. Also try switching your Wi-Fi band to 5Ghz instead. Please see the following link for Intel’s statement on the issue https://www.intel.com.au/content/www/au/en/io/universal-serial-bus/usb3-frequency-interference-paper.html

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