Knowledge base

Frequently Asked Questions ?

1. What is the difference between DVI-A, DVI-D and DVI-I?

Warranty Information

1. How to claim your warranty ?

Frequently Asked Questions Regarding Our products

1. Product code VPLUCCR2ACH - ALOGIC USB-C MultiPort Adapter with Card Reader/2 x USB 3.0/USB-C -
2. Product Code VPLUCGE3ACH - ALOGIC USB-C MultiPort Adapter with Gigabit Ethernet/ 3 x USB 3.0/USB-C -
3. Product code VPLUCHDACH - ALOGIC USB-C MultiPort Adapter with HDMI 4K/USB 3.0/USB-C - Product code VPLUCHDACH
4. Product Code: MP-UC2HVGECH - ALOGIC USB-C MultiPort Travel Adapter with HDMI/VGA/Gigabit Ethernet & USB 3.0
5. Product Code : MP-UCHDGECH - Alogic USB-C to HDMI/USB 3.0/Gigabit Ethernet/USB-C with Power Delivery (60W/3A)
6. Product code: UCD3D34K-H - ALOGIC Triple Display UNIVERSAL Hybrid Docking Station – USB-C & USB 3.0 with 4K and Power Delivery
7. Product Code: TB3D2D24K-H - ALOGIC ThunderBolt 3 Dual Display Docking Station 4K & Power Delivery - Product Code: TB3D2D24K-H
8. Product Code: UCDHP1 - ALOGIC USB-C Dual Display Docking Station with Power Delivery
9. Product Code: UCPD1O - ALOGIC USB-C POWER Dock with Power Delivery - Prime Series
10. Product Code: UCSLD3O - ALOGIC USB-C Desktop Slim Dock with Power Delivery - Prime Series
11. Product code: VPLUCMDHD - ALOGIC USB-C Portable Docking Station with Power Delivery - Prime Series
12. Product code: U3D2D14K-H - ALOGIC USB 3.0 Universal Dual Display Docking Station with 4K Support
13. Product Code: USB3DHDS- ALOGIC USB3.0 Universal Dual Display Docking Station
14. Product Code: VU3DUP - ALOGIC USB 3.0 Universal Multi-Function Adapter
15. Product Code: VPLUCSD3O - ALOGIC USB-C Portable SUPER Dock with Power Delivery - Prime Series

Known Issues

1. DisplayLink and Apple macOS 10.13.4

Troubleshooting help

1. I bought a USB-C dock and it won’t work with my monitors? – BASIC CHECKS